These are unprecedented times. In an attempt to slow the spread of coronavirus, people in the UK have been told to stay at home as much as possible – and, it’s fair to say, COVID-19 has changed many aspects of our daily lives. But what effect will it have on your mis-sold pension claim?
It’s a question we’re getting asked quite a lot at the moment, here at Money and Me Claims. So, to offer some reassurance, we thought we’d shed a little light on this complex situation.
Official organisations – open and operational
When it comes to making a pension claim, there are two main organisations that you can apply to. Both of which have made an official announcement regarding COVID-19 and the impact it is having on their services.
In light of the government’s guidance, the FOS has altered the way it works in a number of ways.
Phone lines are open between the hours of 9.30am – 5pm, but availability is limited. Therefore, if it’s not urgent, people are being encouraged to submit their mis-sold pension claim via the online form or to get in touch via an alternative method (e.g. email, social media). Letters should be avoided as much as possible, as access to their main office building is restricted and a response will be delayed.
The FOS has also admitted that pension claims may take slightly longer than usual. Before the outbreak hit, they were already experiencing high demand for their services – and COVID-19 is likely to add to this problem. But they will remain open throughout the pandemic. Staff are working from home and are ‘fully committed to providing a service to the people who need it the most’.
Fortunately, the FCSC has stated it will be operating a ‘normal service during the COVID-19 situation’. The phone lines are exceptionally busy, and staff are now working remotely. However, to account for this, they have been trained to answer queries via the online web chat function.
Claims can still be made directly to the organisation and will be dealt with within the normal timeframe. And most importantly, compensation payments are still being made on-time and in the usual way.
Business as usual at Money and Me Claims
Here at Money and Me Claims, we fully support the UK’s ‘stay at home’ initiative and – as a small team of specialists – we’ve been able to adapt to the changes very quickly and effectively.
Most of our work is conducted digitally. Which means, our staff are now working from home, successfully processing your mis-sold pension claim whilst protecting the safety of our local communities. We’re operating the same level of online security observed in our offices and, in conjunction with the FOS and FSCS, continue to offer the same professional service.
There’s just one change to the way we work. Social distancing has made it very difficult for our clients – both existing and new – to print and sign documents for their pension claim. Thankfully, the FOS and FCSC have now altered their policy in this regard. Therefore, if you’re in isolation, we’re now able to sign all third-party documentation on your behalf (providing we have your consent).
Get in touch with our experts today
We may be working remotely. But, if you have any questions regarding the effect of COVID-19 and the progress of your pension mis-selling claim, it’s still easy to reach us. Either dial 01236 607952 and your call will be diverted to one of our specialists or send an email to firstname.lastname@example.org.
Unfortunately, a number of opportunistic ‘COVID-19’ scams have started to emerge – including pension products and fake investment schemes that promise to ‘beat the coronavirus’. These are attempts to take advantage of people who are anxious and vulnerable. So, please, be very cautious.
If you think you may be the victim of such a scam (or any other form of pension mis-selling), you can make a complaint to the FOS, FSCS or directly to the person which the claim relates. It’s also possible to claim via personal insurance for financial mis-selling. Or, if you would like a little expert advice and guidance, you’re always welcome to get in touch with our experts – here at Money and Me Claims.
As specialists in the field, we can advise on your eligibility to claim and take care of the entire claims process on your behalf. We only charge if you win (25% + VAT). If you decide to cancel after the 14-day cooling-off period, it’s only fair, we ask you to pay a fee which is reasonable for work already done. But if there’s no case, or the case is unsuccessful, we promise you won’t have to pay a penny.
This is a time of financial insecurity for many. That means, for us, our goal is more important than ever – to help mitigate your losses and do everything we can to win the compensation you could deserve.